> THE SIGNALGet the game

> The Signal · Support

Support

A mystery story you play by walking. Your steps move it forward, and the story reaches you as calls and texts from its characters, played inside the app.

> Contact

hello@rasena.co.uk

It helps to include your phone model, its system version, and what you were doing when the problem happened.

> Privacy

The Signal keeps what it records on your phone and sends nothing to us.

Read the privacy policy

> Common questions

> My steps are not counting

The game needs motion access. On iPhone, allow Motion & Fitness for The Signal in Settings › Privacy & Security. On Android, allow Physical activity in the app's permissions. Inside the game, SETTINGS › PERMISSIONS shows whether STEP COUNTING is on and, if it is blocked, a shortcut to your phone's settings.

> Messages are not reaching me mid-walk

Story messages arrive as notifications while the phone is in your pocket. Check that notifications are allowed for The Signal; NOTIFICATIONS in SETTINGS › PERMISSIONS shows whether they are. On iPhone, the game also reads your steps from Apple Health to know when a message is due: in Settings › Privacy & Security › Health › The Signal, switch on Steps.

> Do I have to share my location?

No. Location only adds distance, pace and elevation to your walk summary. The story runs on steps alone. Switch it off with LOCATION in SETTINGS › PERMISSIONS.

> Moving to a new phone

There is no account. Your progress travels with your phone's own backup and restore (iCloud on iPhone, Google on Android), if you use it.

> Deleting my data

Uninstall the app. Everything it stored goes with it. We hold no copy. See the privacy policy for what your phone's backups may keep.